a99bed Privacy Policy

By visiting or using the a99bed website (https://a99bed.cam) you agree to the terms of this privacy policy. This document has been prepared for users in Bangladesh and applies to all services on the a99bed platform. We place the highest importance on your privacy and are committed to protecting your information.

For the purpose of registration and service delivery on the a99bed platform, we may collect the following information:

1.1 Personal identity information

• Full name and date of birth
• Email address
• National ID or passport number (for age verification)
• Residential address

1.2 Financial transaction information

• bKash, Nagad, or Rocket mobile banking account number (for transaction processing only)
• Bank account details (where required)
• Deposit and withdrawal history

1.3 Technical information

• IP address and device identifiers
• Browser type and version
• Page visit logs and session data
• Information collected through cookies and similar tracking technologies

1.4 Gaming activity information

• Betting history and amounts
• Win and loss records
• Preferred game categories and playing duration

We collect information in various ways, including:

• Directly provided: Information you give us when filling out a registration form, logging in, or contacting customer support.
• Automatic collection: Information automatically collected through cookies, log files, and similar technologies when you use our platform.
• From third parties: Information received from trusted third-party services for the purpose of identity verification or fraud prevention.
• Payment processing: Financial information provided when completing transactions via bKash, Nagad, Rocket, and bank transfer.

a99bed uses collected information only for the following lawful purposes:

3.1 Account management and service delivery

Information is used to create and manage your account, verify identity, confirm age, and properly deliver all our gaming services.

3.2 Financial transaction processing

The necessary information is used to process deposit and withdrawal requests, ensure transaction security, and prevent financial fraud.

3.3 Customer service improvement

Information is used to resolve your issues, respond to enquiries, and improve the overall user experience.

3.4 Ensuring responsible gaming

Information is used to monitor your gaming activity, assist with setting limits where needed, and ensure responsible gaming.

3.5 Fulfilling legal obligations

Information is used to comply with applicable laws, regulations, and rules, and to respond to lawful requests from authorities.

a99bed has adopted industry-standard security measures to ensure the protection of your personal information:

• SSL encryption: All our web traffic is protected by SSL/TLS encryption, keeping all data exchanged between you and our servers secure.
• Data encryption: Sensitive information, particularly financial and identity-related data, is stored in encrypted form in our database.
• Access control: Only authorised personnel can access personal information on a need-to-know basis.
• Security audits: Our systems undergo regular security testing and auditing.
• Firewall and IDS: Advanced firewall and intrusion detection systems are used to prevent unauthorised access and cyberattacks.

a99bed does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service providers

Limited information may be shared with selected trusted third-party service providers for payment processing, identity verification, and technical support. These organisations operate under strict confidentiality agreements.

5.2 Legal requirements

Information may be disclosed as required by court orders, lawful requests from law enforcement agencies, or to fulfil legal obligations.

5.3 Fraud prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities.

5.4 Business transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred, provided that the same privacy standards are maintained.

Cookies are used on the a99bed website to improve your experience. Cookies are small text files stored on your device.

6.1 Types of cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect information to analyse and improve website usage.

You can control or disable cookies through your browser settings, though this may affect some functionality of the platform.

a99bed retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the entire period your account is active and, after account closure, for as long as required to meet legal obligations.
• Financial transaction records: For the period specified under financial and tax-related legal obligations.
• Gaming logs: For a reasonable period for security and dispute resolution purposes.
• Technical logs: Generally up to a maximum of 90 days.

As an a99bed user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object to processing: You may object to your information being processed for a specific purpose.
• Right to restriction: You may request that processing of your information be restricted in certain circumstances.
• Right to data portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact us at: [email protected] — we aim to respond within 30 working days.

a99bed does not knowingly collect any information from individuals under the age of 21. Our platform is intended only for individuals aged 21 or older.

Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close their account and delete any collected information.

a99bed reserves the right to change or update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last updated" date at the top of the page will change.
• For significant changes, you will be notified by email or through a notification on the platform.
• Continued use of the platform after notification will be considered your acceptance of the updated policy.

a99bed's servers and data processing facilities may be located in various countries. Your information may be transferred outside Bangladesh, provided that an equivalent or higher level of protection is ensured.

For international data transfers, we comply with data transfer agreements, international privacy standards, and applicable legal frameworks.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Via 24/7 live chat from any page on the website.

Our privacy team reviews your request and aims to respond as quickly as possible.